Return and Refund Policy
Last updated: December 06, 2025
This Return and Refund Policy applies to all food orders placed using the Cineva kiosk operated by THNDAPANI SHANTHI.
About Us
THNDAPANI SHANTHI
No.86, Singavaram Road Gandhi Bazaar
Gingee, Viluppuram - 604202,
Tamil Nadu, India
Mobile: 9790403333
Email: support@saravanacineplex.com
Return Policy
Food items once prepared and delivered cannot be returned due to food safety and hygiene guidelines.
Refund Eligibility
Refunds are provided only under these circumstances:
- Order was paid but not prepared
- Order was not delivered
- Incorrect item delivered due to staff error
Non Refundable Situations
- Customer changes mind after order confirmation
- Food consumed partially or fully
- Delays due to high demand or unavoidable situations
Refund Method
Approved refunds will be processed by the canteen staff or management. Refund may be issued as:
- Cash refund
- Wallet or credit balance (if available)
- Re-preparation of the same order
Contact Us
For refund related concerns, contact support@saravanacineplex.com or call 9790403333.