Cancellation Policy
Last updated: December 06, 2025
This Cancellation Policy applies to all food orders placed through the Cineva kiosk, operated and managed by THNDAPANI SHANTHI.
About Us
THNDAPANI SHANTHI
No.86, Singavaram Road Gandhi Bazaar
Gingee, Viluppuram - 604202,
Tamil Nadu, India
Mobile: 9790403333
Email: support@saravanacineplex.com
Order Cancellation by Customer
Orders placed through the Cineva kiosk are sent instantly to the kitchen for preparation. Because food items are made fresh:
- Orders cannot be cancelled once preparation has started.
- Cancellations may be possible only if the kitchen has not begun preparing the order.
Order Cancellation by Staff
Canteen staff may cancel an order under the following situations:
- Ingredient unavailability
- System or equipment malfunction
- Operational constraints
- Incorrect order entered due to kiosk or staff error
Refund for Cancelled Orders
Refunds for cancelled orders (if eligible) will be processed as per our Return & Refund Policy.
Non-Cancellable Situations
- Food already prepared
- Order already delivered
- Customer changes mind after payment
Contact Us
For cancellation-related queries, contact support@saravanacineplex.com or call 9790403333.