Payment Policy
Last updated: December 06, 2025
This Payment Policy explains how payments are handled when using the Cineva digital food ordering kiosk, operated by THNDAPANI SHANTHI.
About Us
THNDAPANI SHANTHI
No.86, Singavaram Road Gandhi Bazaar
Gingee, Viluppuram - 604202,
Tamil Nadu, India
Mobile: 9790403333
Email: support@saravanacineplex.com
Accepted Payment Methods
The Cineva kiosk currently supports secure digital payments via:
- PhonePe Payment Gateway
- UPI (Unified Payments Interface)
- PhonePe Wallet (if supported by the merchant)
- PhonePe-supported credit/debit cards (if enabled)
Payment Processing
- All payments are processed securely through the PhonePe gateway.
- Cineva does not store or access card numbers, UPI IDs, or banking passwords.
- Once payment is completed, the order is forwarded to the kitchen immediately.
Payment Confirmation
Customers will receive an on-screen confirmation of successful payment. A printed token/receipt is generated automatically.
Failed Payments
- If money is deducted but the order is not created, the amount will be reversed by the payment gateway provider (PhonePe).
- Refund timelines may vary depending on customer bank/UPI provider.
Overcharges or Duplicate Payments
In case of duplicate charges or incorrect billing, the customer may request verification through canteen staff or contact us at support@saravanacineplex.com.
Disputes & Chargebacks
- Payment disputes should be reported immediately to PhonePe and THNDAPANI SHANTHI.
- We will assist in verifying order logs and payment records.
Contact Us
For payment-related concerns, email support@saravanacineplex.com or call 9790403333.